Return and Exchanges

RETURNS & EXCHANGES

  • We are happy to oblige our customers looking to return or exchange full priced, unworn items for an alternate size within 14 days of purchase. This excludes sale items, change of mind or items purchased during promotional flash sales.

  • For all returns and exchanges, please email info@aijewellery.com.au to request a Returns Form.

RETURN & EXCHANGE POLICY

  • Full priced items can be refunded in full, if returned within 14 days of purchase, minus all shipping charges.

  • We do not pay for returns to be shipped back to A*I.

  • We reserve the right to deny unreasonable repairs, returns, and exchanges.

  • Earrings can not be returned or exchanged due to health and safety regulations, we cannot take any exceptions.

RETURN & EXCHANGE PROCESS

  • You must request an exchange by email within 14 days of accepting delivery of the product, and arrange return of the product within 7 days after notification.

  • Proof of purchase must be supplied with your email request, in the form of an invoice or order number.

  • You are responsible for returning the product in its original condition. It must be unworn in the original packaging.

  • A*I will inspect the product on its return, and we reserve the right to refuse exchange should we evaluate the product to not be in the original condition.

  • Please note - it is the customer’s responsibility to return the item to us safely. We cannot be responsible for any lost items or any damage to the product through the postal service.

  • Please wrap the product in bubble wrap to avoid damage and send the product with tracking.

  
FAULTY ITEMS POLICY

We take care to quality check all our items, however occasionally there may be a fault we did not find.

Please note that wear and tear in the course of normal use is not considered a manufacturing fault. Our jewellery is hand made from precious metals that naturally oxidise and change in time and this is not considered a manufacturing fault. Additionally, loss of stones or breaking and chipping due to mishandling is also not considered a manufacturing fault. We also do not accept any returns for tarnished metal that has occurred due to wear or that has come into contact with chemicals of any kind, this includes perfume, moisturisers, hair products and skin care. Please ensure you clean your jewellery with a polishing cloth after each wear to avoid any tarnishing. We are also unable to accept returns if in our opinion, you have not taken appropriate care of your purchased item.

ADJUSTING YOUR ITEMS

Adjust your item to the correct size by applying light pressure to bend the metal. Please keep in mind that continual adjustment will cause the metal to fatigue and may cause damage. Adjustable rings are designed to be altered to your size once, and damage caused by excessive bending will not be viewed as a product fault.